Refund policy
Returns & Refunds Policy
We want you to be completely satisfied with your purchase from Bruleish. This policy explains how returns, exchanges, cancellations and refunds work, and what you can expect from us at each step. It forms part of our Terms of Service and applies to every order placed on bruleish.com.
90-Day Returns
You may return most items within 90 days of the delivery date for a refund or an exchange. The delivery date is the date shown in the carrier's tracking record. Return requests submitted after this period cannot be accepted, except where a longer period is required by law.
Non-Returnable Items
For hygiene, safety and legal reasons, the following cannot be returned unless they arrive damaged or defective:
- underwear, swimwear and hosiery, and any apparel with the hygiene liner or tags removed;
- gift cards and downloadable or digital products;
- items marked as final sale or clearance at the time of purchase;
- personalized or custom-made items.
Return Conditions
We accept returns of items that are in new, resalable condition: not used, worn or washed, with original packaging, tags and all included accessories intact, and with the order number so we can locate your purchase. If an item comes back used, damaged by handling, or missing parts, we reserve the right to decline the return or to issue a partial refund that reflects the reduced value of the item.
Cost of Returning an Item
You never pay to return an item to Bruleish: return shipping within 90 days of delivery is on us. Once your return is authorized we email you a prepaid label. The refund covers the full product price; the outbound shipping fee, if you paid one, is also refunded when the return is caused by our error.
Refund Processing
Once your return arrives, we inspect it and email you the outcome. Approved refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method. Refunds for cancelled orders and for orders we are unable to fulfil are issued within 7 business days, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. After we issue a refund, the time it takes to appear on your statement depends on your bank or card issuer — typically 3–10 business days, and sometimes longer for international cards. If more than 15 business days have passed since our confirmation, contact info@bruleish.com and we will send you the refund reference to take to your bank.
Order Cancellations
You may cancel your order free of charge at any time before the order ships. Email info@bruleish.com or message us on WhatsApp at +1 (804) 938-9035 with your order number and the word "cancel"; there is no cost to you for cancelling. Cancelled orders are refunded in full within 7 business days. Once an order has been handed to the carrier it can no longer be cancelled, but you can return it under this policy after it arrives.
How to Start a Return
Returns must be authorized before shipping. Submit the return form on our website or write to info@bruleish.com, quoting your order number; within 2 business days we confirm eligibility and send step-by-step instructions. Returns go to 213 Winber Drive, Richmond, VA 23224, United States. Use a tracked service and keep the proof of postage: we can only refund items we receive, and the tracking record is your protection if a parcel goes missing.
Exchanges
If you would prefer a different variant, we are happy to exchange it. Request the exchange through the return form or by email within 90 days of delivery; the item must meet the return conditions above. The replacement is dispatched once we receive the tracking number of the returned parcel. Where the requested item is unavailable, we issue a refund. Any price difference is settled before the replacement ships.
Orders We Cannot Ship
If an item becomes unavailable after you order, or we are unable to ship within the time promised, we will notify you promptly with a revised shipping date or, if we cannot give one, an explanation. You may then choose to wait, accept a substitute, or cancel for a full refund; if you do not agree to a delay, the order is cancelled and refunded within 7 business days.
Warranty
All products sold by Bruleish are covered against manufacturing defects for 12 months from delivery. During this period a defective item is repaired, replaced or refunded at our option. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. It gives you specific legal rights, and you may also have other rights that vary from state to state. To make a warranty claim, contact us with your order number and a description and photos of the defect.
If Something Arrives Wrong
Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at info@bruleish.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.
Your Acknowledgement
This policy is linked in the footer of every page, on the product pages and at checkout. By placing an order on bruleish.com you confirm that you have read and agree to this Return and Refund Policy, including the return window, the conditions, who pays return shipping and how refunds are issued.
Need Help?
Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET): write to info@bruleish.com, send a WhatsApp message to +1 (804) 938-9035, call +1 (804) 938-9035 or fill in the contact form. We answer within 2 business days. Postal address: Bruleish, 213 Winber Drive, Richmond, VA 23224, United States.
This policy was last updated on September 24, 2026. We may update it from time to time; the version published at the time of your order applies to that order.